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As businesses look to ‘re-open’, there will be no exceptions to new ways of doing business. However, there will be variations on the paradigm shift by industry. We have already seen the shift to work from home. In fact many global businesses have suggested the work from home shift is permanent. For example, Twitter CEO Jack Dorsey commented in an email to employees that work from home is permanent even after the COVID-19 threat has been lifted. By comparison, Tesla CEO Elon Musk is threatening to leave California as he pushes to re-open production and bring factory workers back to the assembly line against State Governmental guidelines. CEO Jeff Bezos has returned to the helm of Amazon and shifted its priorities in package handling (critical care items first) and emphasizing the importance employee safety (investing $B’s) . Three different industries with brilliant leadership all with varying priorities. There is one constant – Agility. Each business has been able to pivot a large global organization in literally weeks. How? Transparency and Communication. Setting a plan, increasing message frequency, and being responsive has allowed large global businesses to remain on pace.
Business leaders of all sizes should have a plan, set goals and be agile as we shift from working under adverse conditions to new ways of doing business. Business leaders will need to check their personal awareness and increase emotional intelligence to their respective workforce. They would be well served to recognize we are still in times of uncertainty with unforeseen economic devastation around the globe. Leaders should strive to be empathetic, supportive and encourage positive thinking as we work through the next phase of the pandemic.
